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#TeamCoco: Meet our Operations Manager, Mars

Here at Cococart, we pride ourselves in our diversity and inclusivity, with teammates from all over the world with different beliefs and backgrounds. 

Starting this month, we’re helping you get to know the many faces behind our product and what goes on in our small but strong team. 

This month, in time for Pride, we’re featuring Mars (she/her), our resident Operations Manager, craft beer connoisseur, specialty coffee enthusiast, LGBTQIA+ community member, surfer, and all-around wonder woman. 

Meet Mars

Hey Mars! Thanks so much for joining me to talk about your experience here at Cococart. Let's get the ball rolling with the first question. Why don’t you tell me: what made you want your job at Cococart?

Mars: So it started when I was using Cococart while I was a merchant. Well, I am [still] a merchant, but I’m on hiatus. When I started using Cococart, I was so impressed with the product. I was impressed with how easy it was to use—how straightforward it was, how friendly the UI was, and how the brand itself was playful. 

I haven't really seen any other ecommerce platform with that kind of branding or style, And because I was interested in the company, l stalked them to try to find out as much as I could about them. And then from that, I found that there was a job opening! 

So yeah, I went for it. I just said, “Hey, I'd love to work with you.” I didn't even say anything specific. I wasn't like, “Hey, I'd love to do this or that. It was just okay, I'd like to work with you. Here's my CV.” 

Whoa, sounds like both you and Cococart really believed in each other! If you didn’t apply for a specific role in mind, how did the team arrive at you doing Operations for the company?

Mars: I’d say it's because of my background. Prior to working for Cococart, I was in the craft beer industry for five years. And during my stint in the industry,  I managed operations. So it made sense to put me in the Operations team at Cococart. 

Before working for Cococart, Mars was already using it for her crafting business.

And so what kind of operations do you handle here in Cococart?

Mars: I handle People Ops, Finance & Risk Ops and a little bit of Customer Success  as well. 

In terms of my day to day activities or responsibilities for People Ops , it would be to Make sure everyone's happy, and that if they need something, they can approach me, and I can process [what they need] for them. Or if they just need a work bestie , they can come to me as well. For Finance Ops, I make sure that payouts [to merchants] are done on time.

You really are the Ops Ninja doing all of that! What would you say is your favorite part of the job?

Mars: My favorite part about my job is the fact that I get to work with people in different teams. I like how the company is very cross functional. If I feel like there's something that needs to be improved in our processes, then I can just talk to one of the engineers and say, “Hey, is this possible?” and that starts a conversation about improving our product.

I like being able to work with everyone and learn new things,because I pivoted from craft beer to a tech startup. I love the challenge of being able to solve problems or make things better—I get a thrill out of that. 

I love that it’s easy to ask for help, and I also like how people listen to you. Like you really know your feedback matters, even if your job description isn't really related to your feedback that you're giving. I really appreciate that. 

One perk of working for a fully remote company? Mars gets to live and work by the beach half the time!

What are your favorite parts about working at a company like Cococart, even if it’s beyond your day-to-day responsibilities?

Mars: I like how the company gives us autonomy over our work. I really like that, having that sense of ownership. And the company’s not into micromanaging. that gives you more fulfillment that way instead of, you know, someone just breathing down your neck and telling you what to do.

I also like how, because you have autonomy over your work, you also have control on how you work. You know how all kinds of people have different working styles, right? So because of how Cococart works as a global remote team, you're not pigeon-holed or boxed-in to one way of working.

Couldn’t agree more. So, my last and final question: You were just named Cococart Ruler of the Day! What's your first decree?

Mars: First decree is everybody gets a happy hour stipend. 

No, wait, even better. 

Every day, at the end of the day, we get to gather around virtually and just have a beer, And get to know each other outside of work.

So it's just like a decompression session for everybody (no dad jokes allowed).

More about Cococart

Want to learn more about Cococart’s culture as a startup? Check out these posts next:

P.S. We’re hiring!

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